19myr Privacy Policy – Data Protection Player Privacy

Welcome to the 19myr Privacy Policy. This document outlines in detail how we — 19myr.pro — collect, process, store, and protect your personal information when you use our platform. We take every aspect of player privacy and data security seriously.

By registering an account or using any services on the 19myr platform, you are deemed to have read and agreed to this Privacy Policy. If you do not agree with any part of this policy, you should not use our services. We encourage you to read this document carefully and contact us if you have any questions.

This Privacy Policy applies to all users of the 19myr platform, including registered players, website visitors, and any individual who interacts with our services. It covers all our platforms — website, mobile app, and customer support channels.

19myr collects various types of information depending on how you interact with our platform. We only collect data that is strictly necessary to provide quality services, ensure platform security, and comply with applicable legal requirements.

Below are the categories of data we collect and the purposes for which they are collected:

In addition to data you provide directly, we also collect data automatically when you use our platform. This includes technical information such as your IP address, device type, and session data, which we use solely for security and service improvement purposes.

Every piece of data we collect has a clear and legitimate purpose. 19myr does not use your data beyond the scope stated below. We adhere to the principle of data minimisation — we only collect what is necessary and use it solely for the purposes defined.

• Service Provision: To process account registration, deposits, withdrawals, and provide access to games on our platform.
• Identity Verification (KYC): To verify your identity in compliance with anti-money laundering (AML) requirements and applicable financial laws in Malaysia.
• Security & Fraud Prevention: To detect suspicious activity, protect your account from unauthorized access, and maintain the overall integrity of the platform.
• Service Communications: To send transaction notifications, important account updates, and security information directly related to your account.
• Platform Improvement: To analyse usage patterns in order to improve interface design, game performance, and the overall user experience.
• Legal Compliance: To fulfil reporting and record-keeping obligations required under applicable Malaysian law.
• Marketing Communications: With your consent only, we will send you information about promotions, bonuses, and exclusive offers. You may opt out at any time.

19myr does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, in the course of operating our platform, there are certain situations where we may need to share your data with trusted service partners.

Data sharing only occurs under the following circumstances:

• Payment Service Providers: Transaction data is shared with authorised payment processors (such as FPX, DuitNow, and digital wallet providers) solely for the purpose of processing your deposits and withdrawals.
• Game Providers: Game session information may be shared with game software providers such as Pragmatic Play, Playtech, and Evolution Gaming for technical maintenance and game audit purposes.
• KYC & AML Providers: Identity data may be shared with certified third-party identity verification services to meet legal compliance requirements.
• Authority: We will disclose data when required by court order, directive from a competent authority, or other legal obligations.
• Auditors & Legal Advisors: Within a limited scope and subject to strict confidentiality agreements.

All our third-party partners are required to comply with privacy standards equal to or stricter than our own policy. We do not permit them to use your data for any purpose other than what has been agreed upon.

19myr uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and deliver a more personalised experience.

There are several types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session security, and site navigation. These cookies cannot be disabled.
• Performance Cookies: To collect information about how you use our platform and help us improve its performance. All data is collected anonymously.
• Functional Cookies: To save your preferences such as language, display settings, and account configuration so you do not need to reset them each time.
• Analytics Cookies: Helps us understand aggregated platform usage patterns for continuous improvement.

You can manage and delete cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality. For more information on managing cookies, refer to your browser's help documentation.

Your data security is our top priority. 19myr continuously invests in the latest security infrastructure to ensure your personal information is always protected against cyber threats, unauthorized access, and data breaches.

Security measures we have implemented include:

• End-to-End Encryption: All data communications use TLS 1.3 protocol with AES-256 encryption to protect data in transit.
• Password Encryption: Passwords are stored in hashed form using the bcrypt algorithm, which is irreversible. Our staff have no access to your actual password.
• Two-Factor Authentication (2FA): We offer and encourage the use of 2FA as an additional layer of security for your account.
• Real-Time Threat Monitoring: Our system monitors suspicious activity 24 hours a day, 7 days a week, with automatic alerts for any unauthorised access attempts.
• Strict Access Control: Only authorized personnel who require access to specific data are permitted, based on the principle of least privilege.
• Regular Backups: Data is regularly backed up to a secure, separate location to ensure rapid recovery in the event of any disruption.
• Penetration Testing: Security audits and penetration testing are conducted regularly by independent security experts to identify and address any vulnerabilities.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. In the event of any security breach affecting your data, we will notify you as soon as possible in accordance with applicable legal requirements.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by 19myr. We fully respect these rights and will process any related requests within a reasonable timeframe.

19myr is a platform exclusively for individuals aged 18 and above. We do not intentionally collect, process, or store personal data of any individual under the age of 18. This policy is part of our commitment to responsible gaming.

All account applicants are required to confirm they are 18 years of age or older during the registration process. Should we determine that data from an underage player has been inadvertently collected, we will immediately delete all such data and close the account without notice.

19myr retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law. Once the retention period expires, your data will be securely deleted or anonymised.

• Active Account Data: Retained for the duration your account remains active, plus any additional period required by law.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial legal requirements.
• KYC Documents: Retained for a minimum of 5 years from the date of last verification or account closure, whichever is later.
• Security Logs: Retained for 2 years to assist investigations in the event of a security incident.
• Marketing Data: Retained until you withdraw consent or request deletion.

When your data is no longer needed, we will securely delete it using methods that ensure it cannot be recovered by any party.

19myr reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or technologies we use. We will notify you of any material changes via email or in-platform notifications.

The "Last Updated" date at the top of this page will be revised each time this Privacy Policy is amended. We encourage you to review this page periodically. Continued use of the 19myr platform after any changes take effect signifies your acceptance of the updated policy.

If you do not agree with any changes to this Privacy Policy, please stop using our platform and contact us to close your account and request deletion of your data.

If you have any questions, concerns, or wish to exercise your privacy rights, our team is ready to assist. We are committed to responding to all privacy-related enquiries within a reasonable timeframe.

For more information about your rights or how we handle your data, you may also visit the Responsible Gaming us or refer to FAQ for frequently asked questions.